Come work with us!
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a job. It’s a mission!
We offer full-time employees a comprehensive benefits package including a hybrid work schedule, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance the first of the month following employment, short term disability, long term disability, critical accident insurance and a 403(b) with an organization match and 3 year vesting schedule.
View our current job openings and learn how to apply below.
Open Positions
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
General Responsibilities:
Grantmaking
- Responsible for the overall management of the assigned portfolio fund, coordinating and facilitating grant processes including review, due diligence, and distribution of unrestricted and donor directed funds
- Assess organizational and programmatic performance of agencies using standard rubric and common outcomes to ensure resources are effectively and wisely invested
- Communicate regularly with partner agencies, through site visits and analysis of reports and documentation cultivating positive community partnerships
- Help build collaborative networks between fund recipients and community stakeholders/partners
- Identify and organize opportunities for capacity building to strengthen providers and network
Collaboration
- Connect and align with other appropriate community partners, assets, and resources to optimize impact includeing internal partners
- Perform a leadership role across collaborative, cross-sector partnerships building trust and commitment among partners to work together for a long-term vision
- Convene and facilitate decisions, plans, action, and joint problem solving at the common table to help move key strategies forward in accomplishing common outcomes
Key Accountabilities:
- Manage, assess and monitor grant and accountability process as well as partner agency performance
- Manage volunteer recruitment and training process
- Convene and facilitate collaborative common tables
Knowledge, Skills and Abilities:
- Masters degree required in Social Work, Public Health, or related field with a minimum of 5 years in the nonprofit sector
- Demonstrated solid ability to assess and monitor organizational performance
- Possesses subject matter expertise in basic needs, including knowledge of evidence-based practices, pertinent outcomes, and local stakeholders
- Excellent organizational skills, attention to detail, written and oral communication and presentation skills
- Ability to adapt and keep current in a rapidly changing and organic environment
We offer a hybrid work environment and a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization- match and 3 year vesting schedule.
Employment is contingent upon a successful background check.
To view the position and apply, click here.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
Job Summary: The Community Information Exchange (CIE) Coordination Center Manager (indicated here as CIE CC Manager) is responsible for the day-to-day operations of the CIE Coordination Center, which works to connect clients referred to the CIE CC with Community Impact Exchange (CIE) Network Partners or 211 resources.
Position Responsibilities:
- Develop policies and procedures for monitoring CBO’s compliance with Service Level Agreements. Monitor CIE CBO referral dashboards and assign follow-up tasks to team members.
- Provides day-to-day oversight of the CIE Coordination center and Critical Medical Needs programs.
- Creates grant and contract related reports and submits them to Director or VP for approval.
- Hire, train, supervise to include scheduling and managing time off for CIE Navigators
- Monitors response times to referrals, case documentation, and case closures, ensuring team meets service levels and provides high quality customer service.
- Work with Director to develop individual and team performance metrics (including quality assurance for customer care and documentation). Track individual and team performance metrics.
- Represents programs at internal and external meetings, including but not limited to the CIE Partner Network, CIE Steering Committee, and CIE User meetings.
- Work closely with the CIE Director and CIE Community Partnership Manager to establish best practices related to Community Based Organizations (CBO’s) and Healthcare Providers utilizing the CIE CC.
KSA (Knowledge, Skills and Abilities):
- Associate degree or bachelor’s degree (preferred) in human services, social work, or related field
- Two or more years working in a social service field with a minimum of 2 years supervisory experience
- Strong verbal, written communication, and problem solving skills
- Proficient with Microsoft Office Suite (Excel, Word, PowerPoint)
- Self-starter, demonstrated ability to work independently and within teams, meet deadlines, and manage project effectively prioritizing competing goals and tasks with a high level attention to detail and accuracy
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
Program Overview:
The St. Louis Community Information Exchange or CIE is a network of regional partners focused on improving the health and wellbeing of people in the St. Louis Region. Using a shared technology, partners share information and coordinate efforts to deliver holistic, person-centered care that helps families move from crisis to long-term stability.
Position Overview
Facilitates network referrals that come to the CIE Coordination Center through a network provider, via an online Assistance Request form, or by phone. The Care Coordinator ensures clients are connected to the best programs to address their needs. Conducts assessments and screenings over the phone and follows up with clients according to established guidelines. In addition, Care Coordinator monitor cases being handled by providers, ensuring network standards are being met.
General Responsibilities:
- Respond to inquiries from various sources while maintaining a high level of customer service
- Professionally and sensitively perform intake, screenings, and assessments, gathering information and entering data into Customer Relationship Management systems (CRM).
- Screen clientsforprogrameligibilitytoin-houseprograms,completingformsthoroughlyand
- Provide accurate and relevant information to clients and make accurate, direct referrals to in network providers using the CRM, monitoring provider progress in serving referred to clients.
- Work within 2-1-1 CRM to find non-network partners for needs notable to be met within the CIE provider network.
- Complete follow-up calls to assess for accuracy of non-network referrals, reassessments of needs,
- Develop relationships within-network providers and attend CIE Workgroup and Partner Agency virtual
- Meet regularly with leadership to address questions, receive performance feedback, and voice
Knowledge, Skills and Abilities:
- Proficient in Microsoft Office applications and be able to utilize multiple computer-based systems
- Bachelor degree preferred; or High School Diploma plus 3 or more years of experience in social service
- Advanced customer service and problem-solving skills
- Have basic knowledge of social services systems and how individuals access services
- Must have good t o excellent written communication verbal skills, empathetic listening skills
- Ability to work under high level of attention to detail
- Ability to successfully assess a situation and make recommendations based on various factors
- Must be able to handle difficult situations with mature attitude, judgment, poise, tact
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
At United Way of Greater St. Louis, we unite people and organizations to tackle the most critical challenges facing our community. Through collaborative efforts, we’re transforming our region into a place where everyone can live, work, and thrive. Join us in this mission to create lasting change beyond just a day job. Come be a part of something meaningful!
The Financial Coach, United for Families (UFF) Program is dedicated to helping stabilize and support families on their road to restoring self-sufficiency and increased financial security by helping them achieve family financial stability to prevent homelessness and displacement and prevent school mobility for school-age children. This is a grant funded position.
General Responsibilites:
- Train families, case managers, and other program staff on best practices in the field of financial social work, including money values and emotions, basic budgeting, saving, building credit, getting out of debt, and protecting family assets, with a whole family’s approach.
- The program’s financial coaching classes help families establish good financial habits so they can stay in their homes, communities, and schools.
- Assisting families in identifying and addressing current financial opportunities and challenges, while providing a holistic perspective on overall financial stability to help families move towards proactive financial management and long-term success.
- Develop individualized financial stability plans in collaboration with families, assist with goal-setting, money management, savings, credit building, debt management, and utilization of financial services and products.
- Work with agencies to increase participant retention rates and improve participant support and engagement and identify, cultivate, and maintain effective relationships with key providers of other community resources and services, coordinating efforts as needed in order to maximize family impact.
Knowledge, Skills and Abilities:
- Ability to conduct group and individual financial training sessions
- At least 3 years’ experience working in program implementation, integration, evaluation, quality improvement, or related area is required,
- Bachelor’s degree with major course work in business, management, social services, financial coaching, or related economic development fields.
- Familiarity with the social service landscape in the region is required;
- Experience and the capacity to work with families in a wide variety of life circumstances, from a variety of backgrounds required
- Ability to conduct group and individual financial training sessions
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
At United Way of Greater St. Louis, we unite people and organizations to tackle the most critical challenges facing our community. Through collaborative efforts, we’re transforming our region into a place where everyone can live, work, and thrive. Join us in this mission to create lasting change beyond just a day job. Come be a part of something meaningful!
The Philanthropic Engagement Manager plays a pivotal role in advancing the mission of United Way of Greater St. Louis by building and strengthening relationships with major donors and prospects. This position focuses on engaging individuals capable of giving $10,000 or more, proactively developing a robust donor pipeline, and aligning donor passions with United Way’s strategic community impact priorities. The Manager will directly solicit gifts, guide donors across the philanthropic continuum, and partner closely with the Director of Major Gifts to deepen philanthropic investment in United Way’s programs and services.
General Responsibilities:
Strategy and Collaboration
- Strengthen and implement donor engagement strategies aimed at expanding the base of major donors at the $10,000+ giving level.
- Collaborate with the Director of Major Gifts, Annual Campaign team, and other internal partners to coordinate donor touchpoints, share insights, and streamline stewardship efforts.
- Participate in cross-functional planning sessions to align philanthropic strategies with organizational priorities, campaigns, and community needs.
- Support the development of messaging, cases for support, and donor materials that articulate the value and impact of United Way’s services.
Cultivation
- Manage and grow a dedicated portfolio of current and prospective major donors, with individualized strategies for engagement and solicitation.
- Conduct regular one-on-one conversations, in-person visits, and virtual meetings to build trust-based donor relationships.
- Develop deep understanding of donor motivations, community priorities, and personal philanthropic goals to match them with meaningful giving opportunities.
- Create and execute multi-step cultivation plans tailored to each donor, ensuring timely follow-up and continuous connection.
Prospecting
- Identify and qualify new prospects through research, networking, referrals, and community engagement.
- Build a disciplined, strategic prospect pipeline with clear movement goals and documentation.
- Conduct a minimum of 200 meaningful donor and prospect meetings annually, demonstrating consistent outreach and portfolio management discipline.
- Partner with the Research team and colleagues to identify trends and new opportunities for donor engagement.
Solicitation
- Lead direct and strategic solicitations for gifts of $10,000+, preparing customized proposals, presentations, and impact materials.
- Implement annual donor renewal strategies for existing major donors, strengthening long-term commitment to United Way.
- Collaborate with senior leaders and volunteer ambassadors, when appropriate, to execute high-impact solicitations.
- Ensure all donor commitments are accurately documented and stewarded in accordance with United Way’s gift policies.
Philanthropic Services & Education
- Educate donors and prospects on United Way’s Donor Advised Fund (DAF) services, planned giving opportunities, and tax-smart philanthropic strategies.
- Maintain a working knowledge of charitable giving vehicles and collaborate with external advisors (when appropriate) to support donor decision-making.
- Serve as a trusted philanthropic resource who can clearly communicate the benefits and community impact of various giving models.
Communications and Events
- Represent United Way at key donor, corporate, civic, and community events-with occasional evening and weekend commitments.
- Assist with donor event planning, including cultivation gatherings, DAF education sessions, or stewardship receptions.
- Serve as a professional ambassador-confidently articulating United Way’s mission, services, and community outcomes.
Goal Setting, Reporting, and Accountability
- In partnership with the Director of Major Gifts, establish annual fundraising goals and portfolio objectives aligned with organizational performance targets.
- Maintain meticulous data entry within the CRM, ensuring timely documentation of meetings, outcomes, next steps, and donor movement.
- Provide regular progress reports and pipeline updates to support teamwide forecasting and strategic planning.
- Track and evaluate personal metrics to ensure consistent progress toward individual and departmental goals.
Key Accountabilities
- Secure and grow major gifts of $10,000+ and increase commitments to United Way’s philanthropic services (e.g., Donor Advised Funds).
- Proactively manage, cultivate, and expand a portfolio of qualified major donors and prospects.
- Conduct at least 200 meaningful donor and prospect meetings annually.
- Develop new relationships and pathways to identify and convert prospective major donors.
- Strengthen United Way’s visibility by engaging with diverse networks, attending community events, and representing the organization in philanthropic circles.
Knowledge, Skills, and Abilities
- Self-directed, proactive, and adept at meeting deadlines with a high level of professionalism.
- 3–5 years of experience in major gifts fundraising, relationship-based philanthropy, or philanthropic advising.
- Bachelor’s degree required; focus in nonprofit management, business, communications, or related fields preferred.
- Familiarity with charitable giving tools such as Donor Advised Funds, planned giving strategies, or tax-favorable giving options (preferred but not required).
- Strong proficiency in Microsoft Office Suite and CRM/database systems; ability to analyze metrics and use data to guide strategy.
- Exceptional interpersonal, verbal, and written communication skills, with the ability to build trust and long-term relationships.
- High integrity and sound judgment, with a commitment to donor-centered philanthropy and confidentiality.
- Proven ability to manage multiple priorities in a dynamic, performance-driven environment.
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
At United Way of Greater St. Louis, we unite people and organizations to tackle the most critical challenges facing our community. Through collaborative efforts, we’re transforming our region into a place where everyone can live, work, and thrive. Join us in this mission to create lasting change beyond just a day job. Come be a part of something meaningful!
The Vice President of 211 & Community Navigation Systems provides strategic leadership for the region’s accessible 211 referral line and Community Information Exchange (CIE) systems, and other direct service programs, as a core component of the United Way’s safety net infrastructure. This role positions 211 as the front door to health and human services, ensuring equitable access to information, resources, and coordinated care through multi-channel navigation (call, text, chat, and digital platforms) across 16 bi-state counties in Missouri and Illinois, also supporting 99 counties across Missouri. The VP leads strategy, operations, partnerships, and data innovation to strengthen 24-hour community response to basic needs, crises, and long-term stability, while leveraging 211 insights to inform policy, philanthropy, and systems change efforts across multiple local, state and national stakeholders.
General Responsibilities:
The Vice President of 211 & Community Navigation Systems is responsible for all consumer facing operations, programs, projects and direct service initiatives for UWGSL including but not limited to the following:
- Oversee 24/7 multi-channel service operation, quality assurance, and the technology/database systems, ensuring a positive user experience across adopted programs and services
- Create policies and procedures, enhance operations, coordinate strategic planning and comprehensive reporting
- Responsible for maintaining accurate, up-to-date, and compliant resource databases, including adhering to Inform USA, United Way World Wide (UWWW), MO and IL 211 standards
- Managing compliance to annual workplans and budget for departments and assigned programs and contracts
- Developing monetization and grant strategies for leveraging core competencies and service products
- Securing and maintaining relationships with national, regional, state and local partners, stakeholders and volunteers in support of functional and organization priorities
- Serve as staff liaison to the 211 Advisory Committee
- Lead and manage all departmental activities to ensure:
- Increased access to services for residents
- Strong coordination across the safety net
- Real-time insights into community needs
- Improved disaster response capability
- Sustainable funding for the 211 system
Key Accountabilities:
Strategic Leadership
- Develop and execute the short, intermediate and long-term strategies for the regional 211 system and the Community Information Exchange.
- Position 211and CIE as a critical community infrastructure asset supporting United Way’s impact agenda.
- Integrate 211, CIE with sub-programs and regional initiatives including community investment, disaster recovery, and economic stabilization or mobility efforts.
- Lead innovation in navigation services and access to care.
- Provide accountable leadership and continuous improvement for all programs inclusive of, but not limited to, 100 Neediest Cases, Critical Medical Need Program (CMNP), community, employee and crisis hardship funds.
Operations & Service Delivery
- Provide strategic and proactive oversight for the daily operations of the department.
- Ensure high-quality service across phone, text, chat, and web platforms.
- Maintain compliance with Info USA (formerly AIRS – Alliance for Information and Referral System) standards and accreditation.
- Lead service quality, training, and customer experience initiatives.
- Ensure the efficacy and quality of service delivery of the Community Information Exchange (CIE) Coordination Center and it’s supporting programs
- Provide strategic oversight for additional navigation programs assigned.
Data & Community Insights
- Oversee collection, analysis, and reporting of 211 data.
- Translate community needs data into actionable insights for:
- policymakers
- nonprofit partners
- funders
- United Way leadership
- Lead development of dashboards and community needs reports as requested in collaboration with the UW Data and Evaluation team
Partnerships, Community Engagement & Systems Coordination
- Cultivate relationships with the following stakeholders and more to enhance the human services ecosystem:
- nonprofit agencies
- healthcare systems
- government agencies
- emergency management
- philanthropic partners
- utility and housing providers and more
- Expand referral networks and strengthen coordinated service delivery across the United Way safety net and beyond.
- Lead and support continued development of Community Information Exchange (CIE) systems.
Disaster & Crisis Response Management
- Serve as lead catalyst for 211 disaster and crisis response operations locally, across counties served and with state level emergency management agencies.
- Coordinate with emergency management and crisis response partners.
- Manage surge operations during emergencies.
- Support disaster case management navigation and long-term recovery coordination
- Create and maintain key partnerships in advance of crisis onset and ensure all systems remain tested and engaged to respond in blue skies and crisis.
Funding & Sustainability
- Develop and/or assist with funding strategies for program operations and expansion.
- Manage government and other contracts and grants.
- Cultivate philanthropic investments supporting the navigation system.
Team Leadership
- Lead and train multidisciplinary teams including:
- assigned supervisors and managers
- referral navigation center staff (comprised of hybrid and fully-remote employees)
- community partnership coordinators
- coordination center staff
- case work and special projects
- Build a culture of service excellence, innovation, communication and collaboration internally and externally to the United Way and to the function.
- Foster a culture of inclusion, broad recognition and continuous improvement
KSA (Knowledge, Skills and Abilities):
- Exceptional leadership abilities with a vision-oriented approach
- Strong leadership, strategic planning, implementation and interpersonal skills
- Advanced experience (at least 12 years) in 24/7 call centers, customer service and problem solving skills
- Experience (at least 7 years) in data management, analysis and quality assurance
- Ability to work in a fast-paced and cyclical environment
- Strong (at least 5 years) data analysis and stakeholder engagement skills
- Ability to build high performing teams
- Strong oral and written communication skills
- Proven experience in strategic planning and financial management.
- Self-starter; demonstrated ability to work independently and within team environments
Qualifications
- Bachelor’s degree in public administration, nonprofit management, social work, business, or related field.
- Minimum of ten years in leadership roles within human services or call center management, or five years in a 211 or similar setting.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health the first of the month following employment, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
United Way of Greater St. Louis supports a hybrid office remote work schedule with both virtual and in-person meetings scheduled.
To view the position and apply, please click here.
United Way of Greater St. Louis is an equal opportunity employer.
Equal Employment Opportunity
It is the policy of the United Way of Greater St. Louis to recognize each person as an individual and to provide equal opportunity to all qualified employees and applicants without regard to race, religion, ancestry, sexual orientation, color, sex, age, disability status, citizenship status, pregnancy, gender identity and/or expression, veteran status, national origin, or any other protected status.
If you require an accommodation to search for or apply for a job with United Way of Greater St Louis, please call 1 (314) 421- 0700 and request a Human Resources team member.
“This is a great way to align my values and my mission along with United Way’s mission and it was a natural fit for me.”
– Sherita
Join Our Team
Our success is driven by our exceptional people. Working at United Way of Greater St. Louis means making a difference.
Our employees use their individual strengths to help solve some of our region’s toughest challenges. We are seeking committed professionals who want to better our community through their skills, knowledge and experience.
What We Stand For
United Way of Greater St. Louis prides itself on working to make a meaningful, measurable impact in the community. We are committed to a positive and collaborative work environment where all employees are appreciated for who they are and what they contribute.
United Way of Greater St. Louis values different backgrounds and perspectives, fostering teamwork and a collaborative environment while maximizing the impact of donations entrusted to us.
“I think my favorite thing about working for United Way is being able to connect what I do with the impact…that feels really great.”
– Ninette
Benefits
We offer competitive health, vision and dental plans to staff and their families, along with wellness initiatives, financial protection plans and a generous 403(b) plan. New employees can earn up to 12 vacation days and 10 paid holidays within their first year of employment and a day off for their birthday! We encourage staff to continue growing their skill sets and fuel their passions by attending seminars and conferences throughout the year.
Culture of Belonging
We’re committed to a positive and collaborative work environment where all employees are appreciated for who they are and what they contribute. We value different backgrounds and perspectives to foster teamwork and a collaborative environment that is imperative to our ability to make a meaningful, measurable impact in the region.